Skip to content

Full Platform Features

Everything Your Business Needs in One Platform

From chat automation and AI replies to broadcasting, team management and smart reminders — Rasael AI is the complete customer conversation platform, with nothing extra to buy.

Book a Free Demo

Chatbot Automation

Automate repetitive interactions. Respond instantly, around the clock.

  • Automatic welcome messages and menu-driven conversation flows
  • Instant answers to your most common customer questions
  • Keyword and intent triggers that route the conversation
  • Different behaviour inside and outside working hours
  • Clean handover to a human agent whenever the customer needs one
  • One automation set working across every connected channel

AI Engine

Natural replies powered by current AI models — included, not an add-on.

  • Understands what the customer means, not just keywords
  • Keeps context across a whole conversation
  • Summarizes long threads for the agent who picks them up
  • Answers in your brand's tone and your customer's language
  • Grounded in your own products, services and policies

Flow Messages

Build interactive message journeys — no coding needed.

  • Visual builder for multi-step conversation flows
  • Buttons, lists and quick replies instead of typed answers
  • Collect structured information inside the chat
  • Branch the journey on the customer's own answers
  • Reuse a flow across campaigns and channels
  • Preview and test a flow before it goes live

Advanced Chat Management

Full control over every conversation in your inbox.

  • Tag conversations by type, value or stage
  • Track each chat through New, In Progress, Resolved, Closed and Pending
  • Assign chats to the right agent or team
  • Internal notes your customer never sees
  • Search the full conversation history instantly
  • Real-time translation for agents and customers

Broadcast & Bulk Messaging

Reach your whole contact list with one scheduled campaign.

  • Send now, schedule for later, or set a recurring campaign
  • Target by tag, group, engagement or custom field
  • Only approved message templates are sent
  • Personalize each message with the contact's own details
  • Delivery and engagement reporting per campaign
  • Opt-out handling built in and respected automatically

Team Management

Your whole team, one platform, clear ownership.

  • Role-based access for agents, supervisors and admins
  • Control who can see and do what
  • Route conversations by department, shift or skill
  • See who is handling what, live
  • Response and resolution metrics per agent
  • Hand over a conversation without losing its history

Smart Lead Filtering

Separate real leads from noise — automatically.

  • Qualifying questions asked automatically in the chat
  • Rank leads by the intent they actually show
  • Filter out spam and accidental messages
  • Send qualified leads straight to the right salesperson
  • Export qualified leads to your CRM

Smart Reminder System

Never miss a follow-up again.

  • Automatic appointment reminders before the booking
  • Follow-up nudges on conversations that went quiet
  • Renewal and repeat-purchase reminders
  • Internal reminders for your own team
  • Timing rules per campaign, channel and customer

Integrations & API

Connect Rasael AI to the systems you already run.

  • Google Calendar for real-time availability and booking
  • Push contacts and conversations into your CRM
  • Connect ERP and internal business systems
  • Open API for anything custom your team needs
  • Webhooks for real-time events
  • Import and export contacts by CSV or Excel

See It All Working — Book a Demo

Every feature on this page is built and running today. Get a walkthrough on your own use case and channels.

Book a Free Demo

Prefer email? Reach us at support@rasael.ai