Retain Customers

Enhance customer loyalty with a single solution

Eliminate the stress of juggling multiple platforms by using a single, all-in-one solution. Foster a customer-centric approach to deliver exceptional service, resulting in loyal customers who drive revenue.

All your channels in one place: Whether you're resolving issues or supervising agents, we have the tools for you.

All your channels in one place

Unify all communication channels in a single platform for integrated management

  • Consolidate instant messaging:Juggling between WhatsApp, Instagram, Viber, Telegram, LINE, and multiple Facebook Pages? Organize messaging into a single inbox, analytics stack, and automation engine.
  • Retain conventional contact points:Still need to maintain relationships over SMS, email, and webchat? Add all your existing channels to work seamlessly together with instant messaging.
  • Integrate specialized channels:Have unique channels for your business niche? Add regional messaging apps, e-commerce platforms, or others to work together with the rest of your support infrastructure.
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Conversational support via automated workflows

Design smart workflows that ensure every inquiry reaches the right place

  • Route by inquiry:Using customer support as a competitive advantage? Build routing and assignment workflows that reduce max agent loads, send VIP customers to high-priority queues, and give precedence to high-quality resolutions.
  • Route by shift:Whether you provide multi-shift support or require additional agents during peak hours, create the optimal agent load every time.
  • Route by skill:Keep customers from falling down the routing rabbit hole. Design logic that connects them to the right support team instantly, whether you route by inquiry keywords or agent skills like region, language, or function.
  • Dedicated agents:Don't keep high-value customers waiting. Assign them to a dedicated agent for immediate attention or reroute them to high-priority queues for first-in-line support if their agent is offline.
  • CSAT:Prioritize support quality with automatic CSAT Surveys sent after all or selected conversations. Forward responses and conversation metrics to your data warehouse or reporting tools for analysis to pinpoint areas of improvement.
Incoming Message
Check VIP Status
Yes: Route to Dedicated Agent
No: Check Language

The ultimate inbox for agents and managers

An advanced inbox for agents and supervisors

  • Maintain context across channels:Have customers communicating across instant messaging, web chat, and email? Merge those interactions into one continuous story to give your agents the context required to resolve issues.
  • Supervise conversations in any scenario:Monitor high-value customers, agents in training, or select teams by creating custom inboxes and intervene only when necessary during conversations.
  • Standardize responses to common queries:Ensure quick and precise messaging with canned responses for frequently asked questions, freeing agents to address critical customer cases properly.
  • Prebuild automated processes for agents:Reduce agent error for processes like shift transfers, support escalation, or even refund requests by automating decision-making with workflows that can be launched at a click.
VIP

60% more customer retention with renewal reminders

Prevent churn by reminding customers to renew subscriptions, leases, or annual packages on their preferred channel.

  • Turn renewals into a seamless process:Send timely, targeted reminders to catch customers before their subscription expires or they switch to a competitor.
  • Broadcast renewal reminders:Schedule automated reminders for individual customers to maintain or boost recurring revenue. Send bulk messages with special offers to incentivize early renewals or encourage membership upgrades.
  • Handle inquiries with AI:Use Respond AI to answer common questions about renewals instantly, ensuring quick resolutions and decision-making for customers. Free up your team to focus on complex tasks that require a human touch.
  • Analyze campaign results for improvements:Monitor the success of your renewal campaigns with relevant performance metrics. Identify areas for improvement and optimize strategies to boost retention rates.
Automated Reminder
Scheduled for 7 days before expiry
Hi [Name], your annual subscription is expiring in 7 days. Renew now to keep your premium benefits and get a 10% discount!
Renew Subscription

Automate customer surveys to hit 90%+ in CSAT scores

Send surveys customers can answer at their convenience for insights and improvements in customer satisfaction.

  • Actionable feedback, right in your inbox:Skip the old-school emails and forms — get more survey responses over chat.
  • Automate CSAT surveys:Request customer satisfaction ratings after every interaction and collect feedback automatically. Store CSAT results in your CRM or data warehouse to make data-driven improvements.
  • Collect NPS scores:Request Net Promoter Scores at key milestones in the customer journey to gauge loyalty and satisfaction. Store NPS feedback in your CRM or data warehouse to identify promoters, address detractors, and drive retention strategies.
  • Measure post-purchase satisfaction:Send automated post-purchase surveys to understand how customers feel about their buying or service experience. Analyze the feedback to improve sales processes and boost repeat business.
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Why Choose Our Retain Customers Solutions?

Unified Inbox
Manage all communication channels from one platform
Smart Workflows
Every inquiry reaches the right agent automatically
Automated Renewal Reminders
Retain customers and boost recurring revenue
Automated Surveys (CSAT & NPS)
Continuously measure and improve customer satisfaction
AI-Powered Responses
Instant answers to common inquiries 24/7

Ready to enhance customer loyalty?

Turn customer service into a competitive advantage that builds loyalty and ensures sustainable growth.

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